Question:
I think that it comes down to what Orbitz gives me that no one else does. I think with their web fares they give me the lowest price much of the time and with their customer care email or PDA updates they give me great service. Not to mention an easy to navigate site, but price and service are the keys. I think Mike is right when he points out their webfare savings. $5 seems like a nominal fee for all that you get there. And they were right up front about it. I think that’s important. – Hide quoted text — Show quoted text – > Because there are times that Orbitz has better fares then you can get on any > other source, for example a flight I booked on it last week (before the fee) > was $40 per ticket lower then the same flights from the airline directly. > Most times that isn’t the case, you can get the flights for the same price > at the airline site (or others), but there are times when Orbitz has the > absolute lowest price available. > So why wouldn’t savvy consumers do the research on Orbitz, then book > the desired itinerary on a fee-free site, be it the carrier itself or > another entity?
Response:
I would pay a yearly fee (or hourly as it once was via Compuserve) for an Eaasy Sabre type service. Hourly might be fairer to those of us who would only use it once a month or so. …mike – Hide quoted text — Show quoted text -> Is the next step we’re about to see (to prevent the above scenario) > the imposition of charges to browse air fares and schdules? If so, > we’re back to the original OAG online model from ten years ago! > Yep. If I had money, this is the type of service I would put on-line. Fixed > annual fee to access essentially easy-sabre but with additional information > such as allowable routings etc etc. Reservations would be allowed but would be > sent to the originating airline for ticketing – as a convenience to the > customer, not as a revenue source . > And it would be mostly all text based to speed and efficiency. Aimed at the > saavy traveller, not the masses. (seat allocation maps can be done with > tables but I guess could be done with graphics.)
Response:
- Hide quoted text — Show quoted text – > Because there are times that Orbitz has better fares then you can get on any > other source, for example a flight I booked on it last week (before the fee) > was $40 per ticket lower then the same flights from the airline directly. > Most times that isn’t the case, you can get the flights for the same price > at the airline site (or others), but there are times when Orbitz has the > absolute lowest price available. > So why wouldn’t savvy consumers do the research on Orbitz, then book > the desired itinerary on a fee-free site, be it the carrier itself or > another entity?
That’s what I’m going to do from this point forward. I’ll run the search on Orbitz, but book on SideStep. I really like SideStep’s low fare search tool and have booked through them several times. They don’t charge a fee, and I can’t believe Orbitz is going to try to hit me for $5 when I get the same Web-only fares for free from SideStep.
Response:
<< Well, there’s nothing to stop that. But truth be told, I don’t think there will be much backlash from this. And there really shouldn’t be. Orbitz is a business and has to generate revenue. As airlines continue cutting commissions, they have to find some way to make up that lost revenue. If Orbitz proves to consistently find low fares, >> Has everyone forgotten that Orbitz was set up and is owned by 5 or 6 of the major airlines. That is why Orbitz has fares from time to time even lower than the airlines website. It is a way for them to dump flights with low bookings. Now they are charging you to book your flights with them(the airlines) At least when the TA charges a fee they have done the work.
Response:
> That’s what I’m going to do from this point forward. I’ll run the > search on Orbitz, but book on SideStep. I really like SideStep’s low > fare search tool and have booked through them several times. They > don’t charge a fee, and I can’t believe Orbitz is going to try to hit > me for $5 when I get the same Web-only fares for free from SideStep.
Although, the fact that you WORK FOR SIDESTEP – and fail to disclose it – doesn’t bias you in any way. Matthew
Response:
> That’s what I’m going to do from this point forward. I’ll run the > search on Orbitz, but book on SideStep. I really like SideStep’s low > fare search tool and have booked through them several times. They > don’t charge a fee, and I can’t believe Orbitz is going to try to hit > me for $5 when I get the same Web-only fares for free from SideStep.
Carol….. Give it a rest.. Are you suggesting that I can book an aa.com web only fare on sidestep? I haven’t tried that, but I did try it for a hotel chain with web specials. It didn’t get me the same or better rate. Why is EVERY reply you make to rta an ad for Sidestep? Why is it that your NNTP posting host is 208.177.165.243 and the mailhost for sidestep.com is 208.177.165.245 Pretending to be an innocent bystander in a newgroup while promoting a web site is not cool.
Response:
> Is the next step we’re about to see (to prevent the above scenario) > the imposition of charges to browse air fares and schdules? If so, > we’re back to the original OAG online model from ten years ago!
As if cutting commissions wasn’t enough, that’s the last thing the airlines need to do, deluge every travel agency in America with fare inquiries. Matthew
Response:
> That’s what I’m going to do from this point forward. I’ll run the search > on Orbitz, but book on SideStep. I really like SideStep’s low fare search > tool and have booked through them several times. They don’t charge a fee, > and I can’t believe Orbitz is going to try to hit me for $5 when I get the > same Web-only fares for free from SideStep.
And thus ends another episode of rec.travel.air spam shill theatre. miguel — Hit The Road! Photos and tales from around the world: http://travel.u.nu
Response:
- Hide quoted text — Show quoted text -> Because there are times that Orbitz has better fares then you can get on >any > other source, for example a flight I booked on it last week (before the >fee) > was $40 per ticket lower then the same flights from the airline directly. > Most times that isn’t the case, you can get the flights for the same price > at the airline site (or others), but there are times when Orbitz has the > absolute lowest price available. > > So why wouldn’t savvy consumers do the research on Orbitz, then book > > the desired itinerary on a fee-free site, be it the carrier itself or > > another entity? >That’s what I’m going to do from this point forward. I’ll run the >search on Orbitz, but book on SideStep. I really like SideStep’s low >fare search tool and have booked through them several times. They >don’t charge a fee, and I can’t believe Orbitz is going to try to hit >me for $5 when I get the same Web-only fares for free from SideStep.
Isn’t it a bad sign when your company has to resort to fake testemonials on newsgroups? John Fernandez
Response:
while I agree that we might be better served by not having multiple posts from an employee about how good their system is, I never knew it existed and it DOES seem quite a bit faster (at least in my trials). It sort of looks like what the TAs see (from what I remember of "over shoulder monitor surfing) I think it looks like a great place to start (even if I won’t actually BUY there)
– Hide quoted text — Show quoted text -> That’s what I’m going to do from this point forward. I’ll run the > search on Orbitz, but book on SideStep. I really like SideStep’s low > fare search tool and have booked through them several times. They > don’t charge a fee, and I can’t believe Orbitz is going to try to hit > me for $5 when I get the same Web-only fares for free from SideStep. > Carol….. Give it a rest.. > Are you suggesting that I can book an aa.com web only fare on sidestep? > I haven’t tried that, but I did try it for a hotel chain with web > specials. > It didn’t get me the same or better rate. > Why is EVERY reply you make to rta an ad for Sidestep? > Why is it that your NNTP posting host is 208.177.165.243 > and the mailhost for sidestep.com is 208.177.165.245 > Pretending to be an innocent bystander in a newgroup while promoting a > web site is not > cool.
Response:
Let me make two points here: 1. I think that by garnering an independent revenue stream by charging a low flat fee, Orbitz is moving towards being a more independent entity from the airlines. The airlines own it because they ponied up the start-up money. Orbitz is following a normal business model and I’d bet would like to go public at some point (like every other biz thought up during the dot com boom) but it’s got top be profitable first. The online travel industry has got plenty of potential $$-wise. And let’s be frank here, at least Orbitz making this effort at an independent revenue stream, Travelocity is owned by Sabre and Expedia is (still) owned by Microsoft, so let’s not lose sight of that. 2. As far as Mezei’s point about the future of online travel inquiries going to a paid model – I don’t see it. Orbitz levied a nominal fee, capped at $10 for two or more tickets – it’s free to look, inquire, finagle – whatever. I see no evidence why this would move to a fee-accessed model. Nobody pays for those now, nor will they in the future. I think orbitz has done a good job trying to announce this move. I am sure they’ll take some flak, but it makes sense, and they’re still cheaper most of the time. – Hide quoted text — Show quoted text – > << Well, there’s nothing to stop that. But truth be told, I don’t think > there will be much backlash from this. And there really shouldn’t be. > Orbitz is a business and has to generate revenue. As airlines continue > cutting commissions, they have to find some way to make up that lost > revenue. If Orbitz proves to consistently find low fares, >> > Has everyone forgotten that Orbitz was set up and is owned by 5 or 6 of the > major airlines. That is why Orbitz has fares from time to time even lower than > the airlines website. It is a way for them to dump flights with low bookings. > Now they are charging you to book your flights with them(the airlines) At least > when the TA charges a fee they have done the work.
Response:
> while I agree that we might be better served by not having multiple > posts from an employee about how good their system is
Multiple posts from an employee who doesn’t disclose her affiliation and writes her posts as if it was something "she just discovered". In other words, she’s shilling for it and being deceptive in the process. — Put location information in your DNS! <URL:http://www.ckdhr.com/dns-loc/> Bill, n. 2. A writing binding the signer [...] to pay [...] Gates, n. 4. The places which command the entrances or access [...]
Response:
> Is the next step we’re about to see (to prevent the above scenario) > the imposition of charges to browse air fares and schdules? If so, > we’re back to the original OAG online model from ten years ago!
Yep. If I had money, this is the type of service I would put on-line. Fixed annual fee to access essentially easy-sabre but with additional information such as allowable routings etc etc. Reservations would be allowed but would be sent to the originating airline for ticketing – as a convenience to the customer, not as a revenue source . And it would be mostly all text based to speed and efficiency. Aimed at the saavy traveller, not the masses. (seat allocation maps can be done with tables but I guess could be done with graphics.)
Response:
>Orbitz has announced plans to start charging a small fee for every >online booking.
It’s true. The fee is $5 if you buy one ticket, $10 if you buy two or more. There’s no fee on your first booking (or your next booking if you’ve bought there before) through Jan 14th. There’s a link on the "Travel Watch" section of the Orbitz home page with the details. As airlines continue to cut their commissions to zero, I’ll be surprised if all the online agencies don’t end up with some sort of fees. It’s either that or make special deals with airlines and steer the customers to those rather than to the lowest available price. (Claimer: I’m on Orbitz’ consumer advisory board. Sometimes they take my advice, sometimes they don’t.) — John R. Levine, IECC, POB 727, Trumansburg NY 14886 +1 607 387 6869 Member, Provisional board, Coalition Against Unsolicited Commercial E-mail
Response:
>Orbitz has announced plans to start charging a small fee for every >online booking.
So why wouldn’t savvy consumers do the research on Orbitz, then book the desired itinerary on a fee-free site, be it the carrier itself or another entity? Is the next step we’re about to see (to prevent the above scenario) the imposition of charges to browse air fares and schdules? If so, we’re back to the original OAG online model from ten years ago!
Response:
> >Orbitz has announced plans to start charging a small fee for every >online booking. > So why wouldn’t savvy consumers do the research on Orbitz, then book > the desired itinerary on a fee-free site, be it the carrier itself or > another entity?
Do you mean like QIXO.. I remember, originally, QIXO stated where the fares came from.
Response:
Because there are times that Orbitz has better fares then you can get on any other source, for example a flight I booked on it last week (before the fee) was $40 per ticket lower then the same flights from the airline directly. Most times that isn’t the case, you can get the flights for the same price at the airline site (or others), but there are times when Orbitz has the absolute lowest price available.
– Hide quoted text — Show quoted text – > So why wouldn’t savvy consumers do the research on Orbitz, then book > the desired itinerary on a fee-free site, be it the carrier itself or > another entity?
Response: