Hotels FAQ

Question:

I’m getting sick and tired of seeing this same post repeated and repeated in various ng’s. Get a friggin’ life. – Hide quoted text — Show quoted text -> Our flight to Europe was doomed from the start. We heard good comments > about this new airline so decided to fly with them. The list of > complaints could take up a gigabit so here’s just a short description of > flight 340, Toronto-Dusseldorf, 75% elderly passengers. > – 7 PM departure from Toronto delayed while crew work on a faulty engine > (could see them through the airport windows) > – Landed in Halifax (10PM)- everyone off to the airport because engine > failed – after 2 hours we are told crew has expired – can’t fly. > – We are told aircraft is "unsafe to fly transatlantic but could > certainly take us back to Toronto". We the passengers as a whole say: > "no thank you! Send another aircraft." > – We wait. Crew expired, can’t fly anymore. There’s no crew available. > We, the passengers demand: "find us hotel rooms". > – Every hour or so we are told: "we’re still working on accommodation" > until at 4 AM we’re told there’s a conference in the city and no rooms > are left. > – In the morning, after a sleepless night at the airport lounge we are > told they found another aircraft, can’t take us to Dusseldorf though, > instead we’ll be flown to Amsterdam and bused to Dusseldorf. > – Most passengers get extremely upset, as it seems we won’t reach > Amsterdam till late night and demand accommodation in Amsterdam instead > of a joyful though sleepless bus ride. After a vote, we all want to > sleep in Amsterdam, airline promises to arrange accommodation. > – We land in Amsterdam close to midnight and are told there are no rooms > in the city due to a conference. Some passengers go nuts and refuse > further journey: they call around and sure enough are able to book > themselves rooms at various hotels. > – We reach Dusseldorf airport at 3 AM: no one to meet us. We try to > sleep on the benches till our car rental agency opens at 7 AM. Not > possible – security wakes us every 15 minutes. > – When we get back to Canada we try to contact the airline to at least > get an apology for a 29-hours sleepless journey to Europe – no answers > to our mail inquiries, when we call the airline and demand to speak to > whomever is in charge we are being put on hold – no one comes back to > answer. > That’s Canada 3000, we saved 200 $ (for both us) and lost 2 nights of > sleep and 2 days of precious vacation time.

Response:

Then don’t open it. At least it wasn’t crossposted to them all at once like some have been known to do. Visit Mme Marie’s Gr 2 French Immersion WebSite: http://www.mackenzie.tc Visit our non commercial travel site: Travel Spice ~ a journey through images http://members.tripod.com/lkenzie

Response:

You are right. These are some of the risks to fly with a charter company. – Hide quoted text — Show quoted text – > I’m getting sick and tired of seeing this same post repeated and repeated in > various ng’s. > Get a friggin’ life. > Our flight to Europe was doomed from the start. We heard good comments > about this new airline so decided to fly with them. The list of > complaints could take up a gigabit so here’s just a short description of > flight 340, Toronto-Dusseldorf, 75% elderly passengers. > – 7 PM departure from Toronto delayed while crew work on a faulty engine > (could see them through the airport windows) > – Landed in Halifax (10PM)- everyone off to the airport because engine > failed – after 2 hours we are told crew has expired – can’t fly. > – We are told aircraft is "unsafe to fly transatlantic but could > certainly take us back to Toronto". We the passengers as a whole say: > "no thank you! Send another aircraft." > – We wait. Crew expired, can’t fly anymore. There’s no crew available. > We, the passengers demand: "find us hotel rooms". > – Every hour or so we are told: "we’re still working on accommodation" > until at 4 AM we’re told there’s a conference in the city and no rooms > are left. > – In the morning, after a sleepless night at the airport lounge we are > told they found another aircraft, can’t take us to Dusseldorf though, > instead we’ll be flown to Amsterdam and bused to Dusseldorf. > – Most passengers get extremely upset, as it seems we won’t reach > Amsterdam till late night and demand accommodation in Amsterdam instead > of a joyful though sleepless bus ride. After a vote, we all want to > sleep in Amsterdam, airline promises to arrange accommodation. > – We land in Amsterdam close to midnight and are told there are no rooms > in the city due to a conference. Some passengers go nuts and refuse > further journey: they call around and sure enough are able to book > themselves rooms at various hotels. > – We reach Dusseldorf airport at 3 AM: no one to meet us. We try to > sleep on the benches till our car rental agency opens at 7 AM. Not > possible – security wakes us every 15 minutes. > – When we get back to Canada we try to contact the airline to at least > get an apology for a 29-hours sleepless journey to Europe – no answers > to our mail inquiries, when we call the airline and demand to speak to > whomever is in charge we are being put on hold – no one comes back to > answer. > That’s Canada 3000, we saved 200 $ (for both us) and lost 2 nights of > sleep and 2 days of precious vacation time.

Response:

– Hide quoted text — Show quoted text -> Our flight to Europe was doomed from the start. We heard good comments > about this new airline so decided to fly with them. The list of > complaints could take up a gigabit so here’s just a short description of > flight 340, Toronto-Dusseldorf, 75% elderly passengers. > – 7 PM departure from Toronto delayed while crew work on a faulty engine > (could see them through the airport windows) > – Landed in Halifax (10PM)- everyone off to the airport because engine > failed – after 2 hours we are told crew has expired – can’t fly. > – We are told aircraft is "unsafe to fly transatlantic but could > certainly take us back to Toronto". We the passengers as a whole say: > "no thank you! Send another aircraft." > – We wait. Crew expired, can’t fly anymore. There’s no crew available. > We, the passengers demand: "find us hotel rooms". > – Every hour or so we are told: "we’re still working on accommodation" > until at 4 AM we’re told there’s a conference in the city and no rooms > are left. > – In the morning, after a sleepless night at the airport lounge we are > told they found another aircraft, can’t take us to Dusseldorf though, > instead we’ll be flown to Amsterdam and bused to Dusseldorf. > – Most passengers get extremely upset, as it seems we won’t reach > Amsterdam till late night and demand accommodation in Amsterdam instead > of a joyful though sleepless bus ride. After a vote, we all want to > sleep in Amsterdam, airline promises to arrange accommodation. > – We land in Amsterdam close to midnight and are told there are no rooms > in the city due to a conference. Some passengers go nuts and refuse > further journey: they call around and sure enough are able to book > themselves rooms at various hotels. > – We reach Dusseldorf airport at 3 AM: no one to meet us. We try to > sleep on the benches till our car rental agency opens at 7 AM. Not > possible – security wakes us every 15 minutes. > – When we get back to Canada we try to contact the airline to at least > get an apology for a 29-hours sleepless journey to Europe – no answers > to our mail inquiries, when we call the airline and demand to speak to > whomever is in charge we are being put on hold – no one comes back to > answer. > That’s Canada 3000, we saved 200 $ (for both us) and lost 2 nights of > sleep and 2 days of precious vacation time.

We had a delay a couple of years ago in Ixtapa Mexico due to a flat tire. Canada 3OOO went out of their way to satisfy the passengers. They arranged hotel accommodation and free meals. Everything was extremely well organized, I have nothing but praise how they handled a problem beyond their control.

Response: